Refund Policy

At techfocus360, we are committed to delivering top-notch technology services. However, we understand that situations may arise where a refund is necessary. Below is our comprehensive refund policy, which applies to all services provided through our website.

Eligibility for Refunds

Refunds are available under the following circumstances:

• Service Delivery Issues: If we fail to deliver the agreed-upon service or if the service is significantly different from what was described, you may be eligible for a refund.

• Technical Issues: If you experience persistent technical issues with the service that we are unable to resolve within a reasonable time frame, a refund may be considered.

Refunds will not be issued if the service has been used, or if more than 2 days have passed since the initial service delivery.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team via info@techfocus360.com or through our support page within 2 days of purchase.

2. Provide Relevant Details: Include your order number, receipt, and a detailed explanation of the issue.

3. Clarify the Situation: Describe the specific issue that prompted your refund request (e.g., unmet service expectations, technical difficulties, etc.).

4. Refund Processing Time: Once we receive your request, we will review and process it within 5 business days.

Non-Refundable Services

Certain services are non-refundable, including:

• Services that have been partially or fully completed.

• Custom work or services tailored to your specific requirements.

We encourage you to fully understand the scope of the service before confirming your purchase.

Refund Method

Refunds will be processed to the original payment method used. Depending on your payment provider, it may take a few business days for the refund to appear in your account.